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Frequently Asked Questions (FAQ)
We place particular importance on the quality, traceability, and consistency of the ingredients used in our products. Here are the answers to the most frequently asked questions on this topic.
What are Anivéra products made of?
keyboard_arrow_downAre the ingredients traceable?
keyboard_arrow_downDo you use artificial preservatives?
keyboard_arrow_downWhy use plant-based proteins and vitamins?
keyboard_arrow_downWhen relevant, we prioritize plant-based proteins and vitamins. This choice is made based on their utility, tolerance, and alignment with the product's objective, never for marketing reasons.
Why are some ingredients present and others not?
keyboard_arrow_downHow to use Anivéra products?
keyboard_arrow_downEach Anivéra product comes with clear usage recommendations. These instructions are based on the type of product, its formulation, and the desired goal. It is important to adhere to the indicated quantities and frequency to ensure consistent and safe use.
How long does it take to see effects?
keyboard_arrow_downAre the products suitable for all breeds and all ages?
keyboard_arrow_downAnivéra products are developed to suit a wide variety of dogs. However, certain factors such as age, weight, or the dog's overall condition may influence the recommended use. In case of doubt, it is best to seek the advice of a professional.
Can we use multiple Anivéra products at the same time?
keyboard_arrow_downIn some cases, the use of multiple products may be considered, provided that it is consistent with the dog's needs. However, we recommend introducing the products gradually and observing the dog's reaction before any combination.
Should the use be adapted according to the dog?
keyboard_arrow_downOur products are designed to support the well-being of dogs, without claiming to replace professional care. This section aims to clarify what our products can provide, and their limitations.
Do Anivéra products address the root cause of behavioral issues?
keyboard_arrow_downCan products replace a dog trainer or a veterinarian?
keyboard_arrow_downWhen should one consult a professional?
keyboard_arrow_downIf a dog exhibits persistent, unusual, or concerning behaviors, it is recommended to consult a qualified professional. A veterinarian or a dog trainer can assess the situation and guide towards the most suitable solutions.
Can products help during educational follow-up?
keyboard_arrow_downCan the products be used in the long term?
keyboard_arrow_downAre Anivéra products safe for dogs?
keyboard_arrow_downWhere are Anivéra products made?
keyboard_arrow_downAre the products tested before they are brought to market?
keyboard_arrow_downWhat to do if my dog reacts badly to a product?
keyboard_arrow_downIf a dog shows an unusual reaction, it is recommended to stop using the product and consult a qualified professional. Since each dog is unique, special attention should always be paid to their individual reactions.
Can I use your products with complete confidence every day?
keyboard_arrow_downWhen used according to recommendations, our products can fit into the daily lives of many dogs. However, they must always be used with respect to the dog's context, general condition, and specific needs.
This section gathers practical information related to orders, delivery, and tracking. It aims to answer the most common questions in a simple and direct manner.
What are the delivery times?
keyboard_arrow_downHow can I track my order?
keyboard_arrow_downOnce the order is shipped, a confirmation email including tracking information is sent. It allows you to track the package in real time, according to the carrier used.
Do you deliver anywhere in Canada?
keyboard_arrow_downWhat should I do if I encounter a problem with my order?
keyboard_arrow_downIf a problem arises with an order, we invite you to contact our customer service. Each situation is handled with care to find an appropriate solution as quickly as possible.
Can I modify or cancel an order after placing it?
keyboard_arrow_downOnce the order is confirmed, the possibilities for modification or cancellation may be limited. It is recommended to contact us quickly to assess what can be done based on the order processing status.
Why was Anivéra created?
keyboard_arrow_downWhat values guide Anivéra?
keyboard_arrow_downHow does Anivéra stand out from other brands?
keyboard_arrow_downHow can I contact the Anivéra team?
keyboard_arrow_downYou can contact us through the Contact page of the site. Each request is handled with care, in a spirit of respect and transparency.
Where can I learn more about Anivéra?
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