Shipping Policy - Anivéra
1. Purpose
This policy outlines the shipping terms for products sold by Anivéra, in accordance with applicable laws in Quebec, including the Consumer Protection Act (RLRQ c. P-40.1).
2. Delivery Area
We deliver throughout Quebec and Canada.
Some remote, rural, or northern areas may require special conditions or additional delays.
For any international delivery requests, please contact us before placing your order.
3. Processing and Shipping Times
Orders are processed within 1 to 3 business days following payment confirmation.
Delivery times are estimates and may vary depending on the destination:
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Standard delivery areas (Quebec and Canada):
2 to 7 business days depending on the region
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Remote, rural, or northern regions:
additional delays may apply
4. Carriers Used
We work with recognized carriers such as Canada Post, Purolator, and other courier services, depending on the destination and selected delivery method.
5. Shipping Fees
In standard delivery areas in Quebec and Canada, shipping costs $9.95 per order. Shipping is free on orders of $50 or more.
The $50 amount is calculated on the product total, after discounts.
These rates do not apply to Yukon, the Northwest Territories or Nunavut. For these regions, shipping fees are calculated and displayed at checkout, based on the destination and carrier.
6. Order Tracking
Once your order is shipped, you will receive a confirmation email including a tracking number.
You can track your package directly on the carrier's website or on our website.
7. Receipt and Inspection
Please inspect your package upon receipt.
If an item is damaged, missing, or incorrect, please contact us within 48 hours at the following address:
📧 gestion@anivera.ca
8. Liability
Anivéra cannot be held responsible for delays caused by the carrier or by events beyond our control, such as weather, strikes, or exceptional situations.
However, we are committed to assisting our customers in any reasonable follow-up or claims process with the carrier, when necessary.
9. Modifications
This policy may be modified at any time. Any updates will be published on our website.
