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This policy outlines the shipping terms for products sold by Anivéra, in accordance with applicable laws in Quebec, including the Consumer Protection Act (RLRQ c. P-40.1).
We deliver throughout Quebec and Canada.
Some remote, rural, or northern areas may require special conditions or additional delays.
For any international delivery requests, please contact us before placing your order.
Orders are processed within 1 to 3 business days following payment confirmation.
Delivery times are estimates and may vary depending on the destination:
Standard delivery areas (Quebec and Canada):
2 to 7 business days depending on the region
Remote, rural, or northern regions:
additional delays may apply
We work with recognized carriers such as Canada Post, Purolator, and other courier services, depending on the destination and selected delivery method.
Shipping fees are calculated at the time of payment based on the destination; shipping is free for any order over $50.
This offer does not apply to remote, rural, or northern regions.
In these cases, applicable shipping fees will be calculated and displayed at the time of payment, based on the destination and carrier.
Once your order is shipped, you will receive a confirmation email including a tracking number.
You can track your package directly on the carrier's website or on our website.
Please inspect your package upon receipt.
If an item is damaged, missing, or incorrect, please contact us within 48 hours at the following address:
📧 gestion@anivera.ca
Anivéra cannot be held responsible for delays caused by the carrier or by events beyond our control, such as weather, strikes, or exceptional situations.
However, we are committed to assisting our customers in any reasonable follow-up or claims process with the carrier, when necessary.
This policy may be modified at any time. Any updates will be published on our website.